What do I need to do before the appointment?

Because 3D virtual tours capture every angle and dimension of the property, the entire space needs to be in good photographic condition before the appointment. So it is vital that all spaces are clean, furniture and decor are arranged to your liking and lighting and window fixtures are in working condition. This will allow for a smooth and uninterrupted photographic session.

What do I do during the appointment?

The more people that are in the property during the shoot, the less successfull it usually is as it can slow down the shooting process and they can potentially show up in the virtual tour. So please invite property owners, guests and any pets to be absent during the appointment, which will enable the photo shoot to go smoothly and uninterrupted. Lock-box codes and keys should be provided before or on the day of the appointment.

Does weather play an important part during the shoot?

Our 3D cameras use a High-Dynamic Imaging which allow for the camera to adjust to any light changes that may accur. Interior lighting is also important to have within the space, which adds to the quality of the final product.

Are there any Cancellation fees?

We do understand that co-ordinating of various people, services ( homeowner, cleaner, painter, landscaper etc) can be sometime complex and we strive to be as flexible as possible, but we do ask to be notified of any cancellation, at least 24 hours prior to the appointment inorder to avoid a cancellation fee of $50.

What is your Turnaround Time?

It is typically 1-3 days (excluding Sundays) depending on the size of the property. Floor Plans will be ready within 3 business days.

How long does a typical scan take?

On average it takes about 45 minutes to scan 1,000sf (93 meters squared). So a typical 2,000sf space can be scanned in about 60 to 90 minutes. Scan time can also vary based on the complexity of the location and other factors.

What are Matterport 3D Spaces?

Matterport 3D Spaces are more than 3D modles of virtual tours. They are a completely new form of immersive 3D media that invite you to explore a place as if you were really there. We create interactive 3D and VR experiences and print-ready 4K photography.

Can you capture outdoor areas?

Yes! We can capture exterior areas with 360' Views. Views can be seen through your 3D Showcase along with the rest of your 3D Space.

Can I highlight key features, make punch-lists or add other information to my spaces?

Yes. With can annotate your 3D Space with helpful descriptions, call-outs, prices or links to other resources like spec sheets, punchlists or additonal information. These are linked to real points within your 3D model.

Can you create schematic floor plans?

Yes. Professional schematic black and white floor plans can be generated from almost any space up to 25,000sqf. Floor plans are ready within 3 business days.

How is payment made?

Payment is easy and all done online. First we will email you that your Matterport Scan is ready. It will then be followed by an Invoice , which is easily payable online. Once payment has been made, your Matterport Scan will be emailed to you directly. All major credit cards are accepted.

Can I get photographs of the space?

Yes we can print high quality photographs of any part of the space that is required.

Can Matterport Spaces be viewed on Virtual Reality Systems?

Yes! Matterport VR is currently available for free on a variety of virtual reality systems including: Samsung Gear VR Google Cardboard Google Daydream (through WebVR)